¶ Reply Bot: your free CRM and organized client communication in Telegram
Tired of chaos in direct messages and lost client requests? Turn your communication into an efficient system. Get full functionality for up to 1000 clients completely free, with no ads shown to your clients!
A video showing how the Reply Bot works and how to set it up is available on Youtube and VK.
¶ How does the Reply Bot work?
Our bot creates a personal bridge between the client and your team group in Telegram:
1. The client messages the bot: any question, consultation, or feedback.
2. The manager gets a topic: the client's message automatically creates an individual topic in your team's Telegram group.
3. Reply right from the group: the manager answers the client in that topic.
4. The client receives the reply in the bot chat.
The conversation history is preserved in the group, so you can always come back and review how effectively a manager communicated with a client.
¶ A powerful CRM tool — for free
When you connect the Reply Bot, you get access to the admin panel for managing clients and sending mailings.
¶ How to connect the Reply Bot?
It only takes 3 minutes — same as our other bots:
- Open the AppexBots registration bot: https://t.me/appexbots_bot. Create a Telegram bot following the guide, or paste the token of an existing bot. Owners of a Telegram restaurant or Telegram shop can skip this step.
- Create a Telegram group for receiving bot replies and add your bot as an administrator. Granting admin rights in Telegram sometimes takes a minute. Try closing and reopening Telegram to check that the admin is set.
- In the group, tap the edit icon and enable "Topics".
- In the group chat, type the /activate command to activate the bot. The bot will automatically configure the group as a forum so new topics can be created.
- Done! Now share your bot's link with clients — all their messages will appear in the group, each in an individual topic.
¶ Want more?
The Reply Bot is part of our Telegram shop and Telegram restaurant products, completely free. Want a full storefront for your products, with order tracking, online payments, and more? You can switch the bot type from Reply Bot to shop/restaurant in the admin panel via https://t.me/appexbots_bot.