The header of the order management screen shows the total number and total amount of all orders.
Orders can have the following statuses:
Pre-order: items are in the cart but the order has not been placed yetAwaiting payment: the online payment process has been initiatedPaid: the online payment completed successfullyNew: a placed order awaiting confirmationPending: a confirmed order awaiting fulfillmentReady: the order is fulfilled and ready for pickupConfirmed: final order statusCompleted: final order statusDeclined: the order was declined and the payment refunded
Quick filters are available for convenience:
New, Pending, Ready, ConfirmedCompleted, DeclinedClicking an order opens its detailed view.
Order status, amount, delivery address, contact information, and more. To take a New order into work, move it to the Pending status. You can also confirm or decline orders directly from the manager notifications in Telegram.
On the right is the chat window with the client. This is also where you see the client's messages to the bot. Type here to reply to the client on behalf of the bot.
If you know the client's username, you can message them from your personal Telegram account, but their privacy settings may block your messages. A message sent to the bot chat, however, is guaranteed to reach the client as long as they haven't deleted the chat.
We recommend to use Reply-bot service to communicate with clients easily in TG group.
For mass messaging, use the Mailings feature on the Clients screen.